Consumption in the previous month
Shown in kilowatt hours, separately for heating and hot water.
Service
Monthly consumption information under § 6a HeizkostenV
If remotely readable devices are installed, the Heating Costs Ordinance (Heizkostenverordnung, HeizkostenV) requires that users are given monthly information on their heating and hot water consumption. MEVIO produces this information automatically from the readings and delivers it — by email or via your property manager’s portal.
What the information must contain
The ordinance specifies the content. A consumption figure on its own is not enough — it is the comparative values that put your own consumption into context.
Comparison with the previous month
The previous month’s figure is shown alongside so that the trend can be seen.
Comparison with the same month last year
The same month of the previous year, adjusted for weather — otherwise a cold January would distort any comparison.
Comparison with an average user
The consumption of an average user in the same user category in the building.
In addition, users must be given information once a year on the energy source mix, on taxes and levies, and on dispute resolution bodies. We enclose this information with the statement.
How the information is delivered
We deliberately do not run our own user portal. Experience shows that yet another login with its own access details is hardly ever opened monthly — and information that nobody reads does not serve its purpose.
Directly to users by email
The standard method. Users receive the information every month as a clear email, with no sign-in and no login details. This requires up-to-date email addresses and prompt notification of changes of user.
Via your property manager’s portal
If the property manager already runs a customer portal, we feed the consumption figures into it. Users stay in the environment they already know. We agree the technical route with the portal provider.
Three per cent — what is at stake if the information is not provided
If the monthly consumption information is not provided even though remotely readable devices are installed, users can reduce the amount billed to them by three per cent. That may not sound like much, but it affects every unit and every year in which the information is missing. From 2027, when the retrofitting obligation applies everywhere, the exception will become the norm.
Frequently asked questions
Monthly consumption information — quick answers
Who has to provide the monthly consumption information?
The obligation lies with the building owner — in an owners’ association (Wohnungseigentümergemeinschaft, WEG) this is the association, in a rented property the landlord. The metering service prepares and sends the information on their behalf; responsibility remains with the owner.
From when and how often must it be provided?
As soon as remotely readable equipment is installed, the information must be provided monthly under § 6a HeizkostenV. If the devices cannot be read remotely, the obligation only arises once they are retrofitted — that is, at the latest after the deadline of 31 December 2026 has passed.
What happens if the information is not provided?
In this case, the Heating Costs Ordinance gives users the right to reduce the amount billed to them by three per cent. Calculated across all units and several years, this quickly exceeds the cost of providing the information.
Do users need a portal and login details for this?
Not with MEVIO. The information is sent directly to users by email or fed into the customer portal of the responsible property manager, if there is one. We deliberately do not run our own user portal — it would be yet another login that hardly anyone opens every month.
What do you need from the property manager?
Up-to-date user data and, for delivery by email, the users’ email addresses. Changes of user must be reported promptly, otherwise the information goes to the wrong recipient. For users without an email address, we agree the delivery method with the property manager.
A quote for your property
At MEVIO, the monthly consumption information is included in the price per residential and commercial unit and is not charged separately.